(1) Introduction
Please read these terms and conditions carefully before using this website. By accessing and/or using this website, you agree to be legally bound by these Conditions.
If you have any other queries on how to use this site please email us at hello@thesarahcoles.co.uk with your query.
(2) Interpretation
The definitions and rules of interpretation in this clause apply to this Agreement.
‘you/Buyer/User/customer’ means a user of the Website;
‘thesarahcoles’, ‘sarahcoles’ and ‘we/us/our’ means thesarahcoles.co.uk; This site is operated by Sarah Coles.
Bespoke/Made to Order: Goods that are made specifically for you in the colour/material/size of your choosing upon receipt of your order.
Clearance Item/Ex-Display Item: a product that is sold at a reduced price to that advertised on our website as a direct consequence of showroom or warehouse clearance.
Good(s): any items that are advertised on our website
Product(s): this has the same meaning as Good(s).
UK Mainland: this is the island of Great Britain and excludes Northern Ireland and any British islands that are geographically separate from the island of Great Britain.
(3) Receipt of Order Confirmation
You will receive an order confirmation/invoice email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact hello@thesarahcoles.co.uk, so that we may investigate and confirm that your order has been placed successfully.
(4) Payment & Ownership of Goods
(4a) UpTheGardenCompany Ltd t/as Homesyncing takes full payment in advance for all orders.
(4b) The goods remain the property of until you have paid for the order in full and received delivery into your address. Full payment is required before dispatch of goods.
(4c) We accept bank transfers, Card or Cheque.
(4d) If you purchase any items from the website, this may appear on your statement as being processed by Homesyncing.co.uk. Homesyncing is a trading name fully owned by S Coles t/as UpTheGardenCompany.co.uk
(5) Prices
Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.
It may be necessary to change prices either up or down, from time to time, including any alterations due to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.
(6) Portrayal of products
Whilst every effort has been made to portray items accurately, slight variations may occur. Wood colours can vary due to different screen variations and wood types. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependent on the calibration and settings of individual screens.
(7) Availability
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available. Please contact us for current lead times.
(8) Cancellation/Returns
(8a) Items that are bespoke/ made to order is not subject to distance selling regulations and are therefore non-returnable.
However you are entitled to cancel your order providing you act within 14 working days of placing your order via the website or by telephone. If you wish to exercise this right please email hello@upthegardencompany.co.uk within the specified time frame.
(8b) After the 14 day cancellation period we have no further obligation to take back any Goods, though may do subject to a 25% restocking fee plus any other delivery or collection fee incurred. This is entirely at our discretion.
(9) Delivery
(9a) For larger orders, once your order has been paid for in full and is ready for delivery you will be contacted by our courier company. They will inform you about the soonest delivery date to your area, and will book in a mutually convenient delivery date and time slot with you. Smaller items will be sent by Royal Mail or by Courier at our discretion.
(9b) We will deliver your order to any UK Mainland address. Delivery charges to such addresses are included within the advertised cost of the item. Delivery to other parts of the UK and overseas will vary depending on your location, but will be indicated at the time you place your order with TheSarahColes.
(9c) Our delivery team will make every effort to deliver within the time slot provided. The delivery date and time slot is an estimate that is given in good faith. Should we find that the estimate is incorrect we will endeavour to inform you using the contact details that you have provided when placing the order.
(9d) You must ensure that access is suitable for the delivery of the goods to your address. Cancellations of this sales agreement cannot be accepted on the basis that access to your desired location is not possible (e.g. doorway too small, inability to manoeuvre furniture due to space restrictions, narrow loft access, unable to park van due to road inaccessibility. This list is not exhaustive.), subject to your general right of cancellation under the cancellation clause set out above.